The “Donny & Marie” show is behind us, but Donny and Marie Osmond are still linked even without the title’s ampersand.
When the world shut down, TNT Pawn showed up. Like so many other businesses hit hard by the shutdowns due to Covid-19, TNT Pawn had to pivot to meet the customer’s needs, which have been greater than ever.
“We are more than pawnbrokers,” said Shandry Lozano, Director of Operations. “We know our customer’s by name, we know their families, their struggles, birthdays and milestones they face.”
The staff mobilized curbside pick-ups, offered shipping to anywhere in the country and encouraged customers to use its unique Mobile Pawn app to make payments or communicate with the store about payment plans.
“With the Mobile Pawn app, customers can shop, pay their loan balance and communicate directly with us,” she said. “We also can ship our merchandise across the country.”
The Mobile Pawn App connects each TNT Pawn Store in Phoenix and Las Vegas. This allows customers full access to all of the inventory no matter where they live.
“With the mobile app, our customers can text us questions, images of an item they would like to pawn and make payments wherever they may be,” she said.
Customers continue to line up to sell, buy or just gaze at the treasures that line the neat and well-organized shelves and cases at TNT Pawn on Sahara Avenue.
“We have limited the amount of customers in the store at one time to reduce exposure to our staff and customers, along with following all cleaning procedure's and CDC recommendations,” she said.
With the large amount of luxury items that rotate through the store paired with the highly trained staff, they are able to validate and authenticate the product, so you know the product is authentic.
“We carry jewelry pieces ranging from a few hundred dollars to a few thousand dollars, and popular brand names like Rolex, Tiffany & Co, Breitling and Michael Kors,” she said. “We also carry smart TVs, gaming systems, laptops and cellphones.”
The pawn shop currently has a $200k engagement ring on consignment. The diamonds have been verified by the Gemological Institute of America (GIA) total weight of 6.24 carats.
They are also highly involved with the community. TNT Pawn has engaged in many community outreach programs, including Make-A-Wish, Habitat for Humanity, and Goodie Two Shoes, to support local families and children across the Las Vegas Valley.
“We love our customers and our community that has done so much for us,” Lozano said. “We’ve all been through a lot this year and giving back is a big part of who we are as a company.”
This article was presented and sponsored by TNT Pawn. For more information, go to tntpawn.com.
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